Shipping information
We deliver to European countries with DHL.
Orders placed on working days, Monday to Friday, before 1.00pm are dispatched the same day.
Delivery (DHL) to European countries
The minimum order value for orders in the EU countries is 50€.
Free shipping on all orders in the EU countries over 100€.
Info: If the value of the goods falls below 100€ as a result of the return, the shipping costs will be charged subsequently.
For order value up to 99,99 € in the EU countries the following shipping costs apply per 30kg weight:
| Country | Standard Package Term (working days) | Local Delivery Provider | Shipping fee |
| Austria | 2-3 Please visit our Austrian Espresso Coffee Shop | ||
| Belgium | 2-3 | DHL / BPost | 6,90 € |
| Bulgaria | 4-5 | DHL / Bulgarian Posts PLC | 9,90 € |
| Croatia | 2-3 | DHL / Hrvatska pošta | 9,90 € |
| Czeck Republic | 2-3 | DHL / PPL | 8,90 € |
| Denmark | 2-3 | DHL / PostNord | 6,90 € |
| Estonia | 3-6 | DHL / Itella/Posti Ltd. | 9,90 € |
| Finland | 10-12 | DHL / Posti Ltd. | 7,90 € |
| France * | 3-4 Please visit our French Café Expresso Shop | ||
| Germany | 1-3 Please visit our German Espresso Shop | ||
| Greece | 5-8 | DHL / ELTA Hellenic Post | 9,90 € |
| Hungary | 3-4 | DHL / Magyar Posta | 8,90 € |
| Ireland | 3-7 | DHL / AnPost | 9,90 € |
| Italy | 2-5 Please visit our Italian Espresso Caffè Shop | ||
| Latvia | 3-5 | DHL / Itella/Posti Ltd. | 9,90 € |
| Lithuania | 3-5 | DHL / Itella/Posti Ltd. | 9,90 € |
| Luxembourg | 2-3 | DHL / P & T Luxemburg | 8,90 € |
| Malta | 5-7 | DHL | 9,90 € |
| Netherlands | 1-3 | DHL / PostNL | 6,90 € |
| Poland | 2-3 | DHL | 8,90 € |
| Portugal | 3-5 | DHL / CTT Expresso | 9,90 € |
| Romania | 3-4 | DHL / Cargus | 9,90 € |
| Slovakia | 2-4 | DHL | 8,90 € |
| Slovenia | 2-4 | DHL / Pošta Slovenije | 8,90 € |
| Spain ** | 3-6 Please visit our Spanish Cafe Expresso Shop | ||
| Sweden | 2-5 Please visit our Swedish Espresso Kaffe Shop | ||
| United Kingdom | 3-7 Please visit our UK Espresso Coffee Shop |
* No shipment to French overseas departments and territories (DOM-TOM)
** No shipment to Canary Islands
Corporate customers
Corporate customers from EU countries can order VAT-free by giving your VAT identification number.
EXPRESS (DHL) delivery to European countries
If you order with DHL Express before midday, your parcel will be delivered within 1 to 2 working days. The cost will be displayed during the ordering process.
If you have ordered items with different delivery times, we will ship them together in a single shipment. The delivery date for the whole order will then be the same as for the item with the longest delivery time.
Worldwide-Delivery
Worldwide-Delivery• We ship worldwide with DHL Express
• Fast delivery within 2-4 days
• We accept PayPal, credit cards (VISA, Mastercard and American Express), ApplePay and AmazonPay.
• The minimum order value is 50,00 €
• Depending on the country of delivery and selected items, the corresponding shipping costs will be displayed directly in your shopping cart
Shipping to Switzerland (DHL)
The basic price for a package for Switzerland is 11.70 €.
From 2 kg the price increases by 1.50 € per kg.
We send a maximum of 28 KG in one package.
Minimum order value 50.00
Delivery time: 2-4 days
Please read below: "Informations on potential customs fees and duties"
Info: A VAT refund for the self-export of goods to Switzerland is unfortunately not possible due to the high administrative costs.
Shipping to Norway (DHL)
The basic price for a package for Norway is 12.50 €.
From 2 kg the price increases by 1,80 € per kg.
We send a maximum of 28 KG in one package.
Minimum order value 50.00 €
Delivery time: 3-5 days
Please read below "Informations on potential customs fees and duties"
Informations on potential customs fees and duties
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These charges are typically be due once the shipped goods arrive in the destination country and are not included in the product price or shipping and handling cost.
Therfor these charges are the sole responsibility of the buyer as we only invoice for the transportation fee.
We are not responsible for any additional charges that may apply.
We recommend checking with your country’s customs office to determine if there will be any additional costs.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
If a product is seized and destroyed by customs, we will not be responsible for any losses, product, or shipping refunds.
If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse.
Please note that packages returned by customs can sometimes take a very long time to be returned.
For worldwide deliveries, the return shipping costs are at the customer's expense.